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Business success begins with trust.Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more productive and creative. Businesses that earn their customers' trust maintain better relationships and reap better results. Meanwhile, breaches of trust between companies and the public are becoming more frequent--and more costly.If you read nothing else on trust, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you build, maintain, and repair trust, both as a leader and as a company.This book will inspire you to: Develop trust through competence, legitimacy, and impactUnderstand the neuroscience of trustFollow through on your commitments to stakeholdersNegotiate better with an untrustworthy counterpartSee your company through the eyes of your customersRebuild relationships after a breakdown of trustThis collection of articles includes Begin with Trust, by Frances X. Frei and Anne Morriss; The Neuroscience of Trust, by Paul J. Zak; Dig, Bridge, Collectively Act, by Tina Opie and Beth A. Livingston; Rethinking Trust, by Roderick M. Kramer; How to Negotiate with a Liar, by Leslie K. John; The Enemies of Trust, by Robert M. Galford and Anne Seibold Drapeau; Don't Let Cynicism Undermine Your Workplace, by Jamil Zaki; The Trust Crisis, by Sandra J. Sucher and Shalene Gupta; Customer Data: Designing for Transparency and Trust, by Timothy Morey, Theodore Theo Forbath, and Allison Schoop; Operational Transparency, by Ryan W. Buell; and The Organizational Apology, by Maurice E. Schweitzer, Alison Wood Brooks, and Adam D. Galinsky.HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever‐changing business environment.
Stay on top of your leadership game. Leadership isn't something you're born with or gifted as a reward for an abundance of charisma; true leadership stems from core skills that can be learned. Get more of the leadership ideas you want, from the authors you trust, with HBR's 10 Must Reads on Leadersh
Are you a good boss--or a great one? Get more of the management ideas you want, from the authors you trust, with HBR's 10 Must Reads on Managing People (Vol. 2) . We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you master the innumerable
Position yourself for success.Get more of the management ideas you want, from the authors you trust, with HBR's 10 Must Reads on Managing Yourself (Vol. 2). We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you stay engaged, be productive,
Lead change amid constant turbulence and disruption. Get more of the ideas you want, from the authors you trust, with HBR's 10 Must Reads on Change Management (Vol. 2) . We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you successfully tr
